Shipping/Lost Packages

Every parcel is shipped with tracking so you can stay up to date on delivery time etc. Please allow 3 to 4 days of handling time. Packages may take up to 12 weeks to arrive. Please allow this amount of time before contacting me for lost packages. Postage is and can be unpredictable. When your package will arrive is due to circumstances beyond my control.

Damaged Items

If your item arrives damaged please send me an email (gemmatroypoetry@gmail.com) with photos of packaging and item within 48 hours of delivery for a refund to be issued. Shipping costs will not be refunded. Damages outside of the 2-day time limit will not be refunded as time-sensitive insurance claims will be expired. Refund or exchange of product will be discussed on a case-to-case basis.

Returns or exchanges are only considered for broken items. Please choose your item carefully. Every attempt has been made to photograph each product from different angles showcasing exactly what you are purchasing. Colours might differ in person to what you see on the screen. My ceramics are completely handmade and are not perfect. They do show makers marks and little imperfections that happen during the making, glazing and firing process. They are beauty spots and do not distract from the final product.

Please note when choosing artwork I have photographed the colour to the best of my ability. Every screen is different and therefore colours may differ to what you have seen on my website depending on the type of screen you have.

Customs

Any outstanding custom charges or import duties must be paid by the customer and I cannot be held responsible for these charges. Custom charges or import duties are not included in the price of your items.